shield Data Security

Privacy Policy

We respect your privacy. This policy explains how we collect, use, and protect your personal data.

Last updated: January 2026

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1. Overview

ConnexonAI ("we") respects your privacy. This Privacy Policy explains how we collect, use, and protect personal data when you use our omnichannel customer conversation platform (the "Service").

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2. Data We Collect

personAccount Data

Name, email address, company name, and password (encrypted) provided at registration.

chatCustomer Messages

Messages, conversations, and customer data transmitted through connected channels (WhatsApp, email, etc.), stored to provide the Service.

analyticsUsage Data

IP address, browser type, device information, and interaction logs for security and analytics purposes.

credit_cardBilling Data

Payment information is processed by our payment processor (Stripe). We do not store full credit card numbers.

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3. How We Use Your Data

  • check_circleProvide and maintain the Service
  • check_circleProcess subscription payments and manage billing
  • check_circleImprove AI features and reply quality
  • check_circleDetect and prevent fraud, abuse, and security incidents
  • check_circleProvide customer support and respond to inquiries
  • check_circleComply with legal obligations
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4. Data Sharing

We do not sell your personal data. We only share data in the following circumstances:

  • arrow_forwardService providers (Stripe, cloud hosting, email delivery) under strict data processing agreements
  • arrow_forwardChannel providers (Meta/WhatsApp, Twilio, etc.) as needed for message delivery
  • arrow_forwardLegal authorities when required by law or court order
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5. Data Security

We implement industry-standard security measures, including: TLS transport encryption, encrypted password storage (bcrypt), JWT-based authentication with refresh tokens, two-factor authentication (TOTP), rate limiting, and regular security audits.

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6. Your Rights (GDPR/CCPA)

You have the right to:

  • check_circleAccess your personal data
  • check_circleRequest correction or deletion of your data
  • check_circleExport your data in a portable format
  • check_circleObject to processing of your data
  • check_circleWithdraw consent at any time

To exercise these rights, please contact privacy@connexonai.com.

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7. Data Retention

Account data is retained during your subscription. After account termination, data will be deleted within 30 days, unless required by law.

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8. Cookiesss

We use essential cookies for authentication and session management. We do not use third-party tracking cookies for advertising.

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9. Policy Changes

We may periodically update this Privacy Policy. Major changes will be communicated via email or in-app notification at least 30 days before taking effect.

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10. Contact Us

For privacy questions, please contact our Data Protection Officer at privacy@connexonai.com.